Last updated 1 November 2026

Refund & Cancellation

When you can cancel, what comes back, and what happens if the work is not right.

1. What this covers

This policy covers the four services sold on this site and the refund of any cash paid for them. It does not cover equipment orders, which are governed by the written quotation issued for those goods (see section 5).

2. Cancelling before the work starts

Because these are services, what you get back depends on how far the work has gone. The windows are:

3. If we cancel

If we cannot deliver a service on the agreed date or at all, we tell you as soon as we know. You choose: a full refund, or the same service rebooked at no extra cost.

4. If the work is wrong

If what we deliver does not match the description on this site — the wrong room, the wrong input count, a report that is missing what was promised — tell us within 14 days of receiving it. We will correct and reissue it, or refund the fee in full. You do not have to accept a redo.

5. Equipment orders

Equipment is quoted separately and is not sold through this site. For goods, the written quotation sets the terms: deposits, lead times, and whether an item can be returned. Sealed, unused stock items may be accepted back within 7 days of delivery where the quotation allows it; special orders, used items and installed equipment cannot be returned unless they are faulty. Faulty goods are handled under the manufacturer’s warranty and UAE consumer law.

6. Software licences

Software behaves differently from a service: once a licence key is issued it cannot be un-issued. The rules are:

• Before the key is issued: cancel any time and get 100% back.
• Annual licences: cancel within 7 days of issue for a full refund, provided the licence has not been activated.
• One-time licences: refundable within 7 days of issue if the key has not been activated.
• Faulty software: if it does not work as described and we cannot fix it, you get a full refund whether or not it was activated.
• Renewals: not refundable once the new term has started.

Activation means the key has been used to install or register the software.

7. How refunds are paid

Refunds go back the way they came. A cash order is refunded by bank transfer to an account in the same name as the order, normally within 14 days of the refund being approved. We do not refund to a third party’s account.

8. How to ask

Email shahedctg149@gmail.com or call +971 56 163 8612 with your order reference (it starts QA-). Tell us what changed and whether you want a redo or a refund. We decide within 5 working days and tell you the outcome in writing.

9. Your statutory rights

Nothing in this policy reduces your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection, or under any other law that applies to your order. Where this policy and the law disagree, the law wins.

10. Card payments and chargebacks

Card payment is not enabled on this site. If it is enabled later and you pay by card, refunds will go back to the same card, and you should contact us before raising a chargeback — most issues are settled in a phone call.